Việt Connect

Child Safety Standards

Việt Connect is a language-learning app with live practice calls, rooms, messages and a tutor marketplace. We have zero tolerance for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM), grooming, sextortion and any sexual or romantic contact with a minor. This page explains the standards we enforce and how to report a concern.

1. What is prohibited

• Creating, sharing, requesting or linking to any sexual content involving a person under 18 — real, drawn or generated.
• Grooming: building trust with a minor in order to sexually exploit them, asking a minor for images, to meet in person, or to move to another app.
• Sexual or romantic messages, calls or behavior directed at a minor, and sextortion of anyone.
• Lying about your age to get around the age rules below.

Breaking these rules means an immediate, permanent ban of every account we can link to the person, removal of the content, and a report to the authorities (see section 4).

2. Age rules, enforced on our servers

• The app is not for children under 13. Accounts we learn belong to a child under 13 are deleted.
• Every account gives a date of birth, which is stored privately and never shown to other users.
• Users aged 13–17 can use the learning features and homework from a teacher, but cannot use Quick Match, cannot create or appear in public rooms, cannot go live, and are never listed as “online now”. These limits are checked on our servers, not only in the app, so they can't be bypassed with another device or client. Accounts with no birthdate on file are treated as under 18.
• Live calls are peer-to-peer and are not recorded by us. Recording a lesson requires everyone in the room to agree and shows a REC indicator to all.

3. How to report

• In the app: tap a person's name — in a room, a call, a chat or their profile — and choose Report. You can also Block them, leave the call at any time, and remove participants from a room you host.
• By email: erick.e.keene@gmail.com (subject “Child safety report”). Include the person's display name, where it happened and the time. Don't send us illegal images — describe them instead.
• If a child is in immediate danger, contact your local police first.

4. What we do with a report

• Child-safety reports are reviewed first, within 24 hours. Accounts reported by three different people are suspended automatically until reviewed.
• We remove the content, permanently ban the accounts involved, and keep the information the law requires for investigators.
• We report apparent CSAM and child exploitation to the National Center for Missing & Exploited Children (NCMEC) through its CyberTipline, and to the relevant authorities where the user is located (in Vietnam: the Ministry of Public Security, Cục A05), and we cooperate with lawful requests from law enforcement.

5. Designated child-safety contact

Erick Keene, operator of Việt Connect — erick.e.keene@gmail.com. This contact can speak to our CSAE prevention practices and compliance, and answers law-enforcement and app-store enquiries.

See also our Terms of Service and Privacy Policy.

Tiêu chuẩn an toàn trẻ em (tóm tắt tiếng Việt)

• Việt Connect tuyệt đối không dung thứ việc xâm hại và bóc lột tình dục trẻ em: nội dung tình dục liên quan người dưới 18 tuổi, dụ dỗ (grooming), tống tiền tình dục, hay bất kỳ tiếp xúc tình dục/tình cảm nào với trẻ vị thành niên. Vi phạm = cấm vĩnh viễn và báo cáo cơ quan chức năng.
• Không dành cho trẻ dưới 13 tuổi. Người 13–17 tuổi được dùng các tính năng học, nhưng không dùng Ghép đôi nhanh, phòng công khai, phát trực tiếp và không hiện là “đang trực tuyến” — kiểm soát trên máy chủ.
• Báo cáo: chạm vào tên người đó (trong phòng, cuộc gọi, tin nhắn hoặc hồ sơ) → Báo cáo, hoặc chặn; hoặc gửi email tới erick.e.keene@gmail.com. Nếu trẻ đang gặp nguy hiểm, hãy gọi công an ngay.
• Chúng tôi xem xét báo cáo trong vòng 24 giờ, gỡ nội dung, cấm tài khoản, và báo cáo tới NCMEC (Hoa Kỳ) và cơ quan có thẩm quyền (ở Việt Nam: Bộ Công an, Cục A05).
• Người liên hệ về an toàn trẻ em: Erick Keene — erick.e.keene@gmail.com.